Cancellation Conditions

Withdrawal by the customer

1. Right up to the start of the journey, the traveller may request that a third person enter into the rights and obligations of the travel contract. TooT may object to the third person's entrance, if he/she does not meet the special requirements for the journey.

2. The customer may at all times before the start of the journey cancel the journey booked. In any case the traveller must give written notice that he/she wishes to cancel the journey. TooT is entitled to compensation depending on the date of when this notice is received and confirmed by TooT. If a customer notifies TooT that he/she wishes to cancel the journey or if a customer does not appear at the start of the journey, TooT may charge a flat rate in compensation in accordance with the following percentages of the price given on the confirmation:

Walking tour cancellation

14 days prior to departure..... 50% of the price
3 days prior to departure or less and no shows..... 100% of the price

Day tour and shuttle service cancellation

31 days prior to departure or more..... 100,- Euro
30-15 days prior to departure..... 50% of the tour price
14 days prior to departure or less and no shows..... 100% of the tour price

Chauffeur tour cancellation

61 days prior to departure or more..... 400,- Euro
60-31 days prior to departure..... 30% of the tour price
30-15 days prior to departure..... 50% of the tour price
14 days prior to departure or less and no shows..... 100% of the tour price

3. As soon as the customer has started the tour, refunds or changes are no longer possible.